Auma valve closing command issue

Hi All;

I have an issue related to one of my Auma valves, it's newly commissioned motorized valve, everything is ok on this valve local/auto open command is fine, open/closed limits are fine, but closed command either from auto or local are not working, if someone can suggest what could be the fault or what can be changed in this case;

Have a great day
My crystal ball is really cloudy today and I can't get vibrations on what your close command function is: mechanical switch? Foundation Fieldbus? Profibus? Modbus? Also no clue as to which model Auma actuator.