Holykell Ultrasonic Flow Meter

When we use Holykell ultrasonic flow meter (clamp-on type) to measure the water flow, the readings do not match with the existing utility flow meter (provided by the local water and electricity department). The ultrasonic flow meter is installed in parallel with the flow meter of the local water and electricity bureau to monitor the consumption of the BMS system, but the reading of the existing ultrasonic flow meter is twice that of the flow meter of the water and electricity bureau. If any setup or configuration needs to be done in the ultrasonic flow meter?
 
What does the instruction manual say about configuration?

Can you provide model number and present configuration details/settings?

Are you 100% certain the flows through the two parallel sections of pipe are EXACTLY the same?

Is the flow directed through one pipe/flowmeter and a measurement taken, and then through the other parallel pipe/flowmeter and another measurement taken?

Are the readings taken through both pipes/flowmeters at the same time (water flowing through both flowmeters simultaneously)?

What does the parallel piping arrangement look like?

These posts from HolykellCN are very unusual. Sometimes they seem to be more sales-oriented (individual details about sensors and technology). Other times they appear to be from an application person or salesperson trying to get information about competing products in the marketplace. This one appears to be someone working for Holykell Sensor Inc (of the PRC) trying to get configuration information about one of Holykell's products. All very odd.

Very odd indeed.

It's admirable for someone new to the industry to try to learn more about sensors and technologies in order to better understand how to apply and specify sensors for particular applications. BUT, asking for configuration information about one's employer's own products on a World Wide Web-based forum instead of asking company technicians and engineers is really very odd and more than a little unusual.

I know; every situation is a little different and this one is probably VERY different--and we WILL NEVER KNOW all of the true and correct details. But, it's just a little incomprehensible how someone working for--or even representing a manufacturer's products--would be so poorly informed and ask a question like this without consulting the manual and/or data sheet of a product.

Back before the 1990's there was no World Wide Web. There wasn't even email. And fax machines were expensive and phone charges were also expensive. Engineers and technicians HAD to refer to written documentation for configuration information (granted there weren't SO MANY configuration parameters as there are today!) but documentation still exists today and the first place one should look is ALWAYS in the manufacturer's manuals and data sheets.

When I open a Holykell Sensor Inc. webpage, one of the very first--and PROMINENT--things which pops up in the lower right area of the webpage is a chat window. "Chat with Holykell Technology Company. Hi! How can we help you?" and there's a 'Start chat' button at the bottom of the pop-up window.... And someone using HolykellCN as their username on a World Wide Web-based forum is asking questions like, "If any setup or configuration needs to be done in the ultrasonic flow meter?"

This young, younger generation is pretty amazing. Just ask a question on an anonymous World Wide Web forum of "experts" without providing any details or pertinent information because an expert will SURELY know the solution for the problem as described and without any details or pertinent information other than manufacturer and type of equipment and perceived problem(s).

Even MORE AMAZING is there is a button at the top of the webpage, on the far right side of the page, for SERVICE:

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Even with this feature HolykellCN still writes to an anonymous World Wide Web forum asking for help (setup/configuration DETAILS) without even providing the model number of the sensor OR availing himself/herself of the help available on the sensor manufacturer's website.

YYYIIKKEESS!!!

AARRGGHH!!!

We now return to our regularly scheduled programming. There is nothing to see here.
 
And do you really mean the flowmeters are in PARALLEL runs of pipe?

Do you mean they are SERIAL (meaning the same flow goes through BOTH flowmeters?

Because if you want to have a check/validation of the utility-provided flowmeter then it would seem the Holykell flowmeter would have to be IN SERIES with the utility-provided flowmeter.

Wow. Just flippin' WOW.
 
The 'original' flow meter flows less volume at the DP across the flow meters' parallel path than the magmeter.

Flow through flow meters in series has to be the same volume through both flow meters. Flow through flow meters in parallel shows the relative volumetric flow of each path.
 
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