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Rebuilt Mark5 HMI not working, TCI won't start, error 1331
3 unit Mark5 with an HMI at each unit and a server HMI in control room. I rebuilt the server HMI and am unable to get TCI, or the project, to start.

This is a 3 unit Mark5 with an HMI at each unit and a server HMI in control room. all running XP. I rebuilt the server HMI and am unable to get TCI, or the project, to start. I am testing our ability to restore an HMI. I am using an available Dell PC, as opposed to the HP brand supplied by GE. I used the images supplied from the original install, then updated the Unit directory with a recent copy of those files. I had to update drivers for the network card and installed an Arcnet card. I shutdown the Server HMI and am attempting to replace it with this new box. I set the IP and Arcnet addresses to what the Server was. I am able to Remote Desktop to the other HMIs and run the Cimplicity projects that way but I cannot get the project to run on this machine. All username and passwords are the same. I noticed the TCI does not start. It gives a message: "Error 1331:logon failure:Account currently disabled". I noticed the Arcnet card lights are not on or flashing. I have tried one [light] I know is good so this may be a key issue, but I am not sure how to get it going. Drivers appeared to load for it. Any ideas would be appreciated.

By Alejandro Castro on 28 June, 2017 - 5:45 pm

Is there a Fix for it? I have the same problem.. a.castror@yahoo.com

Moderator's Note: there were no replies to the original post.

>This is a 3 unit Mark5 with an HMI at each unit and a
>server HMI in control room. all running XP. I rebuilt the
>server HMI and am unable to get TCI, or the project, to
>start. I am testing our ability to restore an HMI. I am
>using an available Dell PC, as opposed to the HP brand
>supplied by GE. I used the images supplied from the original
>install, then updated the Unit directory with a recent copy
>of those files. I had to update drivers for the network card
>and installed an Arcnet card. I shutdown the Server HMI and
>am attempting to replace it with this new box. I set the IP
>and Arcnet addresses to what the Server was. I am able to
>Remote Desktop to the other HMIs and run the Cimplicity
>projects that way but I cannot get the project to run on
>this machine. All username and passwords are the same. I
>noticed the TCI does not start. It gives a message: "Error
>1331:logon failure:Account currently disabled". I noticed
>the Arcnet card lights are not on or flashing. I have tried
>one [light] I know is good so this may be a key issue, but I
>am not sure how to get it going. Drivers appeared to load
>for it. Any ideas would be appreciated.