HART Communicator stuck at boot order

Hi i have a 475 hart communicator, it is at the moment stuck at Attention page and it shows the following option to proceed,
1. Retry
2. Reflash
3. Recover

I have tried all three options but still i am not able to start it in normal condition. Please let me know if anyone faced and rectified the same issue. i tried to repasting the files in the SD card after format, but still the issue is as it is.
 
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