The GE historian computer display message as shown as follows whenever re-boot the computer:

" Windows NT could not start because the following file is missing or corrupt:<winnt root>\system32\ntoskrnl.exe
Please re-install a copy of the above file"

Could someone tell me what am I suppose to do?

Thank you so much.

 

Have you tried searching the hard drive for the missing file?

It sounds like something is a little haywire in the Windows Registry or some configuration setting, or some virus has caused settings to change or files to be deleted or re-named. Is the anti-virus protection signature file in use on the PC current and regularly used?

People don't realize that a PC doesn't have to be connected to the Internet to be infected with a virus. There are documented cases of infected removable media, including flash drives and CDs, in shrink wrap packaging (meaning shipped from the manufacturer and on shelves in stores and warehouses). (A member of my family recently received a digital photo frame as a gift which was new in the box, and had a virus on the memory chip! Say what you will about MS-Windows Vista, it caught and quarantined the virus and saved a lot of time and trouble!) So, it's best to scan any removable media for viruses before using it in any computer for any purpose. Any removable media can be infected by one computer and spread that virus to any other computer into which it is inserted. All PCs should be configured to scan removable media before allowing access to the files on the drive at all times.

And, more often than I want to believe, I see operators installing software (usually games and mapping software from questionable sources and world-wide web sites) on HMIs in control rooms because the PCs are continually left in Administrator mode. If the PCs weren't left in Administrator mode with all privileges wide open for every user this couldn't happen as frequently as it does.

Search your hard drive for the missing file. Run a virus scan. Delete any unnecessary applications and files. Perform a defragmentation of the hard disk. If all else fails, you may need to re-install MS-Windows and/or the GE software.

And, why is it necessary to re-boot the Historian? It should be left running continually.

 

Please call your IT department, this is not related to Historian but is a problem with your computer, either the HDD, the RAM, the OS, or the BIOS.

 

It's telling you to reinstall MS Windows. Make sure you have a backup of everything that's on that computer, because you may lose everything.