We are using an ABB DCS on site. The HMI server is running Conductor NT V5.0. We would like to back up Conductor NT, but found that the backup option is greyed out and cannot be selected due to insufficient permissions.

We checked the permissions of the currently logged-in account, which is Supervisor Level 3. In the Function Access Configuration, the Backup/Restore permission is set to Engineer Level 3.

It appears that the permissions are correctly configured. Moreover, another HMI server on site has the same configuration, and backup can be performed normally on that server.

What could be the reason for this issue?

 

We are using an ABB DCS on site. The HMI server is running Conductor NT V5.0. We would like to back up Conductor NT, but found that the backup option is greyed out and cannot be selected due to insufficient permissions.

We checked the permissions of the currently logged-in account, which is Supervisor Level 3. In the Function Access Configuration, the Backup/Restore permission is set to Engineer Level 3.

It appears that the permissions are correctly configured. Moreover, another HMI server on site has the same configuration, and backup can be performed normally on that server.

What could be the reason for this issue?
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is this a server or a client?

 

is this a server or a client?

This is a server.

 

This is a server.

With license + dongle?

 

With license + dongle?

Yes, and this server is running normally.

 

can you post the license.dat file & system status print screen ?

 

can you post the license.dat file & system status print screen ?

 

if you're 100% sure you're working with a server and not with a conductor NT client
because a client shows always the license.dat file from his server
and after you reboot the server and login again with your abb account it should be possible to make a backup/restore
if not please contact ABB

 

Thank you very much for your reply.
This is 100% a server , not a client .
On site, we have already restarted the conductor NT software and rebooted the server computer. After logging into the ABB account, it still same.
Thankyou.

 

one last idea
make a new account supervisor level 3 for example BAA and see if it works

 

I've already tried it，still same.