S
SM
Robert,
I didn't personally reinstall the Genesis32 software. Our ENI tech did install and activate it, but didn't realize it was only 30 days. So it ran out.
Guess it is our problem since we didn't inform him about your software's 30 day of-the-wall license.
From a customers point of view... We bought the license, so why should I have to re-up my support to get a software key I already bought? Also, if we have a standby computer (that is turned off until we need it); why do we have to have a separate license? We are only using one computer/license at a time to run our process. If you didn't know everyone needs backups to their backups.
This is where WonderWare will beat you day-in and day-out.
In manufacturing it is all about uptime, not about how many people can steal someone's software. I would gladly pay 3 times more for software that I didn't have to contact support about for a key code.
We are running now. Thanks for your concern.
SM
I didn't personally reinstall the Genesis32 software. Our ENI tech did install and activate it, but didn't realize it was only 30 days. So it ran out.
Guess it is our problem since we didn't inform him about your software's 30 day of-the-wall license.
From a customers point of view... We bought the license, so why should I have to re-up my support to get a software key I already bought? Also, if we have a standby computer (that is turned off until we need it); why do we have to have a separate license? We are only using one computer/license at a time to run our process. If you didn't know everyone needs backups to their backups.
This is where WonderWare will beat you day-in and day-out.
In manufacturing it is all about uptime, not about how many people can steal someone's software. I would gladly pay 3 times more for software that I didn't have to contact support about for a key code.
We are running now. Thanks for your concern.
SM