@Ahmed mamdouh,
Unfortunately, we don't know if or how it was resolved.
If you're having a similar issue, PLEASE open a new thread with the details of your situation and machine.
To open a new thread, click on FORUMS on the menu bar at the top of the page, and then click on LATEST. You will be presented with this information at the top of the page:

Clock on the 'Post New Thread' button and choose any forum (Power Generation is a good one, but it doesn't really matter which forum you choose) and provide information as requested below along with a general description of the problem.
Provide any and all alarms that are being annunciated when the problem is occurring--even if you believe they aren't relevant to the situation.
Tell us what control system is being used on the machine.
Tell us how long the problem has been occurring at your site.
Tell us what has been done at the site to try to resolve the problem.
In this thread, the generator had a jacking oil system--where a high-pressure pump is used during starting and shutdown to force the very large, heavy generator rotor up in the bearing to prevent damage to the bearing and shaft during low-speed operation and to help reduce the amount of torque required to break the shaft away from zero speed. Please tell us if the machine at your site is similar, or different.
Please tell us about the starting means system--the motor, the torque converter, if there is or isn't a hydraulic ratchet mechanism to assist with breaking the shaft away from zero speed during starting. The more information you can provide, the more concise your answers will be. Tell us if there is any torque converter guide vane angle position feedback to the turbine control system. Tell us if the starting means and torque converter were recently refurbished or replaced.
I know it sounds like a lot of information, but I can ASSURE you that the more information you provide the better the responses will be. Every GE-design Frame 9E heavy duty gas turbine IS NOT like every other GE-design heavy duty gas turbine; they all compress air and use it to burn fuel to produce hot gases that are expanded as they pass through the turbine section--but the auxiliaries (including the starting means system) can have minor, but important, differences to understand when trying to troubleshoot a problem.
Finally, photographs and electronic files can be attached to posts here on Control.com. Often a picture is worth a thousand words. If you send photos of HMI screens/displays--please be sure they are clear (sometimes HMI monitor photos can be very grainy and difficult to view). If you can send a file of the starting means system P&ID, or even a good clear photo of the P&ID it can be very helpful. Help us to help you.
Unfortunately, we don't know if or how it was resolved.
If you're having a similar issue, PLEASE open a new thread with the details of your situation and machine.
To open a new thread, click on FORUMS on the menu bar at the top of the page, and then click on LATEST. You will be presented with this information at the top of the page:

Clock on the 'Post New Thread' button and choose any forum (Power Generation is a good one, but it doesn't really matter which forum you choose) and provide information as requested below along with a general description of the problem.
Provide any and all alarms that are being annunciated when the problem is occurring--even if you believe they aren't relevant to the situation.
Tell us what control system is being used on the machine.
Tell us how long the problem has been occurring at your site.
Tell us what has been done at the site to try to resolve the problem.
In this thread, the generator had a jacking oil system--where a high-pressure pump is used during starting and shutdown to force the very large, heavy generator rotor up in the bearing to prevent damage to the bearing and shaft during low-speed operation and to help reduce the amount of torque required to break the shaft away from zero speed. Please tell us if the machine at your site is similar, or different.
Please tell us about the starting means system--the motor, the torque converter, if there is or isn't a hydraulic ratchet mechanism to assist with breaking the shaft away from zero speed during starting. The more information you can provide, the more concise your answers will be. Tell us if there is any torque converter guide vane angle position feedback to the turbine control system. Tell us if the starting means and torque converter were recently refurbished or replaced.
I know it sounds like a lot of information, but I can ASSURE you that the more information you provide the better the responses will be. Every GE-design Frame 9E heavy duty gas turbine IS NOT like every other GE-design heavy duty gas turbine; they all compress air and use it to burn fuel to produce hot gases that are expanded as they pass through the turbine section--but the auxiliaries (including the starting means system) can have minor, but important, differences to understand when trying to troubleshoot a problem.
Finally, photographs and electronic files can be attached to posts here on Control.com. Often a picture is worth a thousand words. If you send photos of HMI screens/displays--please be sure they are clear (sometimes HMI monitor photos can be very grainy and difficult to view). If you can send a file of the starting means system P&ID, or even a good clear photo of the P&ID it can be very helpful. Help us to help you.
