ServiceNow Sets Out to Digitize Plant Operations with Latest OT Management Solution

June 07, 2021 by Stephanie Leonida

ServiceNow provides manufacturers with new cloud-based solutions to digitize manufacturing plant operations and workflows.

The Platform-as-a-service (PaaS) Software Company

ServiceNow is a platform-as-a-service (PaaS) software company. The idea of platform-as-a-service (PaaS) is similar to software-as-a-service (SaaS). It provides a cloud-based platform to define, structure, manage, and automate internal workflows. 


An industrial facility that utilizes SaaS. 

Recently, ServiceNow announced new industry-specific solutions at its flagship digital experience, Knowledge 2021. This experience brought the company’s customers, developer community, and partners together. ServiceNow’s new solutions aim to provide customers with purpose-built cybersecurity for digital operating environments, enhanced system visibility, increased availability of technology, enhanced connection of workers to digital operations, and more.


ServiceNow’s Operational Technology Management

ServiceNow’s Operational Technology Management (OT Management) solution helps manufacturers maintain the availability of critical technology so that operations can go ahead and business productivity remains stable. 

The OT Management solution helps provide manufacturers with pre-built proactive and reactive security workflows to mitigate risk and streamline compliance efforts. Customers can also gain access to a centralized view across IT and OT. 

This may enhance visibility, and connections and dependencies between systems can be viewed with automated discovery of OT systems. Siemens Energy is one of the industry leaders using ServiceNow’s OT Management solution.


A graphic showing Siemens Energy's infrastructure and technology capabilities. Image used courtesy of Siemens AG


In a recent press release, Vice President and Global Head of Industrial Cyber and Digital Security at Siemens Energy, Leo Simonovich, commented, “Digitalization is rapidly transforming industrial operating environments into hyper‑connected industries that require the seamless integration of physical and digital assets working with internet‑like speed.” 

Simonovich also mentioned that to keep systems secure, industrial companies will need cybersecurity solutions that can monitor, detect, and respond with threat intelligence that targets operational environments. 

Siemens and ServiceNow are hopeful that this new collaboration will help them keep their industrial systems secure by bridging the gap between IT and OT. 

ServiceNow’s new solutions also center on workforce empowerment. ServiceNow aims to connect workers with digital operations by providing them with training and access to real-time data to make informed decisions. By empowering the workforce, ServiceNow hopes to improve overall equipment effectiveness (OEE), costs, and continuous improvements. 


Partnering to Support Smart Manufacturing

ServiceNow is actively collaborating with a wide range of partners to maximize its digital offerings. Fujitsu’s Smart Factory solutions integrate with ServiceNow’s OT Management solution to provide enhanced system visibility, security, and predictive maintenance for the OT in charge of handling a manufacturer’s assets. 

This can help manufacturers move toward more sustainable digital operations. Deloitte is finding new ways to use the OT management solution to deliver transformational value. The company aims to do so through connected, cloud-based solutions, which are showcased at The Smart Factory @ Wichita.

Atos is also utilizing ServiceNow solutions as a part of the Atos Product Quality Inspection solution. The solution enables manufacturers to inspect the product and part quality and minimize supply chain risk. 

Deloitte, Atos, and Fujitsu are just some of ServiceNow’s partners working together to help manufacturers on their journey toward the new era of smart manufacturing.