HelloTry with going online from ToolboxST and see if they are in controlling state?
If not, its better to get help from OEM, instead of creating further damage.
Almost it's in the same controller Mark vieSince we are talking about exciter issue, look into the exciter's controller.
Technically the same controller hardware is used for both Turbine controls & Exciter controls.
Some models carry additional expander carrier board for Exciter.